Terms and Conditions

These terms and conditions can and will be updated at any time, please check back if you wish to to see any new updates.

COVID-19
Due to Covid-19 all our tours are for two hours only. Social distancing is required between visitors and as such no refreshments are available during the tour, so please bring your own bottled water. The wearing of a mask is suggested but not a requirement at this time.

These terms and conditions are here for you, us, and the animal’s protection and enjoyment. We want you to have an enjoyable time with us, however, as in any business, there are guidelines and conditions that keep us all safe.

It is a condition of entry to the farm that everyone included in your booking is also governed by these terms and conditions. As principle booking participant we ask you to have everyone who will form part of your booking to thoroughly go over these terms as entry to this farm will form part of these terms and conditions.

WAIVER

All animals including horses, sheep, goats, chickens can suddenly act in unpredictable behavior. This often happens when hurt or frightened. As a visitor to our farm and a participant, you acknowledge that participation in horse-related. activities are at your own risk.
Being near any animal can be dangerous. As a participant, you understand and warrant that you cannot hold Bulahdelah Clydesdales or any of its staff, owners, directors, or any other entity accountable for any injury or death while participating in horse or other animal-related activities, including but not limited to riding horses, riding on carts, sleds or wagons, long-reigning, feeding and otherwise being in the physical proximity of horses and any animal on the farm.
You, therefore, agree that:
In making this booking and participating in farm activities you have had sufficient opportunity to read through our release and waiver of liability.
You understand that your booking and payment and attendance on the farm constitutes a complete and unconditional release of all liability of Bulahdelah Clydesdales and all its subsidiaries, staff, directors, and everyone connected with the farm in the event of me and/or the children under my care, suffering injury or death.
You agree that in the event of an injury you give us permission to carry out first aid and call an ambulance if required and that you agree to pay all costs related to that.

PAYMENTS

All bookings to be made online through our online website store unless previously arranged and agreed upon in writing.

START TIMES

All start times are as per the online calendar and will be changed to suit the seasons unless booked as a special group booking with pre-arranged different start times. All activities will commence at the times listed as available.

CHILDREN

All children under the age of 18 years must be always accompanied by an adult. Any child not behaving will be asked to leave the farm and no refund will be given. No running after any animals is permitted on the farm and if this happens you will be asked to leave without any refund.

FOOTWEAR/CLOTHING

Footwear must be closed in, so no sandals, thongs, or crocs. Must be worn at all times on the farm. We strongly suggest wearing a hat and use sunscreen on hot days. Umbrellas and rain coats are suggested for rain days.

ALCOHOL DRUGS

No alcohol is served on our farm experience, no alcohol is permitted to be brought on the farm. Visitors deemed to be under the influence of alcohol will not be able to enter the farm and will be escorted from the property and no refund will be given. We have the right to ask for a breathing test if we decide. No prohibited drugs are to be used prior to arriving on the farm or while on the farm. No smoking is permitted.

DIRECTIONS

All visitors to the farm will be directed by farm staff. All visitors must obey any and all instructions throughout the visit and this is a condition of entry.

ANIMAL CARE

All animals have the capacity to injury you. Therefore it is your understanding and agreement that you must take all care while you are on the farm experience.

REFUND POLICY

Refunds can be given only in the following circumstances:

You cancel within 24 hours of booking your experience.
You cancel at least 30 days before your experience is scheduled and that slot is resold within the 30 days to commence.
If the experience is not resold or replacements cannot be secured no refund will be given.

If bad weather postpones your experience, a credit for the full amount will be used when a new date is scheduled.

Under extenuating circumstances. In these circumstances including illness, death, funerals, and similar incidences a credit will be given for a period of 6 months. Should the experience not be used it can be transferable, if the time of 6 months lapses then no refund is given and becomes void.